Booking parcels and automatic status updates

With a courier connected, you no longer type addresses into the courier's website. The booking is made from the order's own details.

How to book a parcel

1. Open the Orders page.
2. Under the order, click Send via Steadfast (or Send via Pathao, Send via Carrybee).
3. Confirm with OK.
4. The booking takes a few seconds. The order shows the courier and tracking code, and its status becomes Shipped.
5. The customer gets a "parcel on the way" SMS with the tracking code (if turned on in Notifications).

What is sent to the courier

• The customer's name, phone and full address (with district and thana).
• COD amount: the order total minus anything already paid. Fully paid online means COD 0; with an advance, only the rest.
• The order note and a short list of the items.
• Your order number, so you can match it in the courier's panel.

After delivery

• When the courier reports delivered, the order becomes Delivered by itself.
• If the customer refuses it or it comes back, the order becomes Returned, and tracked stock goes back.
• In-between states (picked up, in transit, on hold) show next to the order in the courier's own words.
• The outcome also feeds Nimeshe's fraud network, so future risky orders are easier to spot.

Orders that can't be booked

• Ones already booked with a courier (no double bookings).
• Ones that are Delivered, Canceled or Returned.
• Ones with an invalid phone number — fix the number first.

FAQ

I booked by mistake. How do I cancel?

Cancel the parcel in the courier's own panel, then set the order to Canceled in Nimeshe.

The booking says "failed".

The courier usually gives a reason — a short address, an unknown area or an account problem. Fix the address and try again. On Pathao, a booking can fail if the customer's district and thana weren't picked.

It's delivered, but Nimeshe still says "Shipped".

Without the webhook, statuses are checked every few hours, so there can be a delay. Add the webhook URL for faster updates.